Car Shades Terms and Conditions

Unauthorised use of Credit Cards

We have a strict policy of investigating all attempts at ordering from our website by unauthorised persons using stolen credit card numbers. All suspicious orders will be investigated by sophisticated means and if necessary the information will be passed to the relevant government agencies in both this country and the countries involved. We reserve the right to double check all orders and restrict shipping as and when we choose.

Payment Options

Credit/Debit Card Via Secure Server

Credit/Debit Card by Phone – during UK office hours (+44(0)1623 792 727)


Cash (Sterling £)

Please note, we will not accept payment via Paypal where goods are to be collected from or fitted at our premises. In the event of collection or fitting – goods must be paid for on site via credit/debit card with chip and pin or by cash.


All prices are displayed in GBP (Great Britian Pound). You can select to display prices in Euro. Prices displayed in Euro are an indication only, based on the current exchange rate, your payment card will be billed in GBP.

All items sold are subject to availability

All offers are subject to stock availability. We will of course notify you immediately if we have run out of any goods you have ordered. We do operate a ‘back-order’ system, and should a part be out of stock, we will advise you with an expected delivery date. Back-orders will automatically be dispatched as soon as fresh stocks are available. Please advise us if this will not be satisfactory. Product availability are subject to change without notice.

Reconditioned Exchange Items

All reconditioned parts are sold on an exchange basis. If the old unit is not exchanged at the time of purchase, a surcharge will be added to the invoice, redeemable when the old unit is received in a reconditionable state. The surcharge will be refunded in the same form as it was charged (cheque/cash/credit card). The cost of return postage is the responsibility of the customer.

We will only process orders where full authorisation of payment has been obtained. We reserve the right to refuse or restrict any purchase.


Palm Automotive guarantees customer satisfaction. If you are not completely satisfied with the goods you have bought please return them to us within 30 days of delivery.

You will receive a full refund, providing the goods are delivered in new condition.


All mechanical parts sold by Palm Automotive are covered by a full 12 month/12,000 mile warranty from the date of dispatch. This warranty is limited to the value of the part, and does not include fitting costs or failure of related components. In the event of a complaint, please contact us as soon as possible so that we can remedy the situation speedily.

Design and Reproduction

Drawings, photographs, part numbers, layout and style are considered property. Reproduction in whole, or in part, is strictly prohibited without written consent. Measurements are approximate, Exact products may vary from that shown. All products are subject to availability. Trademarks Acknowledged. Palm Automotive Ltd has taken every care in the preparation of the content of this website and therefore shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by negligence of Palm Automotive Ltd or any of its employees or agents


All product descriptions are given in good faith. All claims of effect of fitting uprated/improved/modified/lowered parts are based on the assumption that the vehicle is currently in factory standard trim for a standard model ie, not already modified and not factory special.

Damaged Goods

All goods are carefully packaged before dispatch. However, accidents do happen. If your order is damaged on delivery, please contact us immediately, Any claim for goods damaged in transit MUST be made within 48 hours of delivery. Please keep all packaging for inspection at the delivery address.

Return Procedures of unwanted goods

In the highly unlikely event of customer dissatisfaction please return the goods to the following address and e-mail us to tell us about your reasons for doing so. We are committed to providing you a first class service.

Returns Manager
Car Shades c/o Palm Automotive
Unit 1,
Bilsthorpe Business Park,


Return Procedures of faulty goods

In the highly unlikely event of being sent faulty goods please return the goods to the above address with a description of the faults. Where goods have been returned faulty within 14 days after purchase we will provide a full refund including the cost of postage.


Refunds will be made within 30 days and in the same form as the original charge (cheque/cash/credit/debit card).

Exchange of Goods

We will be happy to exchange any items you are not completely satisfied with providing they are returned to us within 30 days of delivery.

Please e-mail for more info. Sorry, we will not be able to refund your return postage costs for an exchange.

Delivery Times

It is our policy to ensure you receive your goods as quickly as possible. In most cases we dispatch the orders the same day or the day after the order has been placed. Delivery usually takes about 2 working days in the UK, within 5 working days to mainland Europe and the USA and between 7 and 14 working days to the rest of the world, depending on the country you reside. However, please allow 28 days for delivery. The cost of delivery also includes cost of packing.

Application of VAT

All prices shown are inclusive of VAT (Value Added Tax) unless otherwise stated. Orders sent to counties outside the EU are VAT free. Please note on International shipments that the recipient is responsible for any local import duties and taxes that may be charged.

Order Chasing Enquiries

E-mail or telephone Sales on 01623 792 727 Mon-Fri 9am-5.30pm and Sat 9am-2pm.

Data Protection

Your name, e-mail address and other details will not be given to a third party outside of Palm Automotive.

Customer Service

If you have any questions about our product range (we have lots outside this website) or wish to speak to us please e-mail us at or telephone one of our sales staff on 01623 792 727 Mon-Fri 9am to 5.30pm and Sat 9am to 2pm.

Suggestions and Feedback

We value your opinions of our website and would be glad to receive feedback from you whenever possible. Please e-mail us at


Should you have any complaints please email us at: telephone us on: 01623 792 727 (Mon-Fri 9am-5.30pm). We will handle any complaint in a fair, confidential and effective manner within 5 working days. We will keep you informed about the progress and timescale to resolve any dispute. As mentioned we would appreciate our customers thoughts and opinions of our website and customer service so we can improve any aspects of our company for the benefit of our customers.

Applicable Law

These terms and conditions, your order and payment and the delivery of the goods and services you order, form the basis of a contract under the law of England and Wales between you the customer and Palm Automotive. Your statutory rights under the
law of England and Wales are not affected by these terms and conditions.

Registered Office and Deliveries only:

Palm Automotive Limited

Unit 1, Bilsthorpe Business Park, Bilsthorpe, Nottinghamshire, NG22 8ST, UK

All customer enquiries and visitors to:

Unit 1, Bilsthorpe Business Park, Bilsthorpe, Nottinghamshire, NG22 8ST, UK

Tel: 01623 792 727.

(International: +44 1623 792 727


Company Registration Number: 4420411

VAT Registration Number: GB 797 195 956


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